Shipping policy
Thank you for shopping with Mitex. This Shipping Policy explains how we process and deliver your orders.
Order Processing Time
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During high-demand periods, processing may take slightly longer.
Shipping Time
Estimated delivery times:
- India: 3–7 business days
- International Orders: 7–21 business days
Delivery times may vary depending on location, courier service, customs clearance, and other external factors.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available on selected products or order values.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS (if available).
Delayed or Lost Shipments
We are not responsible for delays caused by:
- Courier companies
- Weather conditions
- Customs clearance
- Incorrect shipping addresses provided by the customer
If your package appears lost, please contact us and we will try our best to assist you.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, we may not be able to change or cancel the shipment.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos/videos of the package and product
We will review the issue and provide a suitable solution.
International Shipping
International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.
Contact Us
If you have any questions about shipping, contact us:
Email: Supportmitex@gmail.com